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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angela Fudge

April 17, 2025

5  out of  5
rating by Angela Fudge
"Ian Bracken and the State Farm staff was such amazing help. He even checked up on me if I needed any extra help. I want to thank them for all they have done to help get my home and auto insurance all squared away flawlessly."
We responded:
"Thank you so much for your kind words, Angela! I’m thrilled to hear that Ian and our team were able to assist you, and the process was easy for you. We’re all about being there when you need us, so it’s wonderful to know Ian’s follow-up and dedication made a difference. We truly appreciate you choosing us! -Cathy"
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Roger Copeland

April 8, 2025

5  out of  5
rating by Roger Copeland
"Worked with Ian Bracken to find coverage that was right for us. Excellent support and really looked out for our best interest. Highly recommend!"
We responded:
"We appreciate the positive feedback, Roger! The team and I are glad to hear that Ian was able to help you find coverage that works for your needs. Please feel free to reach out if we can help you with anything else! -Cathy "
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Daelynn Copeland

April 8, 2025

5  out of  5
rating by Daelynn Copeland
"Kudos to Ian Bracken at State Farm! We had been with the same insurance agent/company for 25+ years. After several substantial rate increases in the past few years, we decided to explore our options. I asked Ian to look over our policies and quote us for similar coverage. We found that we were grossly overpaying. Ian was able to save us approximately $1,000/month on our combined homeowner and auto policies. I’m so grateful and really wish we had explored our options sooner!"
We responded:
"Thank you for the five stars and feedback, Daelynn! I am so glad that Ian was able to discuss coverage options with you and get you set up with something that suits your needs. Please don't hesitate to reach out if there is anything else we can help you with. We are happy to help! -Cathy "
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Joshua Maldonado

April 7, 2025

5  out of  5
rating by Joshua Maldonado
"Ian (not jake) with state farm was a great help in getting me set up with coverage and explained the coverage selected very well to me. He even offered a bit of his own insight to help guide me on my policy which was very helpful. He was very great to talk with and held a good conversation during some of the waiting periods when things were getting finalized. Definitely recommend to ask for Ian with State Farm if your looking for a great policy advisor!"
We responded:
"Thank you for the wonderful review, Joshua! I am thrilled to hear that Ian provided you with a fantastic experience all around. If there is anything else we can assist you with, please let us know. Our team is here for you! -Cathy "
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Ian Bracken

April 7, 2025

5  out of  5
rating by Ian Bracken
"Cathy was incredibly kind and knowledgeable when helping me save thousands on my home and auto insurance while providing superior coverage! I highly recommend!"
Profile photo of Benjamin “Ben” Glick

Benjamin “Ben” Glick

October 16, 2024

5  out of  5
rating by Benjamin “Ben” Glick
"Cathy is genuinely one of the most nice and "for-you" people that I have ever met. I recently went in and purchased apartment coverage and Mrs. Hammond couldn't have been more friendly! She was happy to answer any questions - extremely professional - and provided TERRIFIC coverage at an extremely low price. I don't know if I could have been any happier with my experience there, a very sincere thank you for both my plan and being able to work with you!"
We responded:
"Ben, thank you so much for the kind words and five stars! I am thrilled that you had a positive experience when you visited my office. If there is anything else we can assist you with, please let us know. We are happy to help! Welcome to Waco! Cathy "
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Jason Adams

September 1, 2024

5  out of  5
rating by Jason Adams
"Relationship building is what Cathy's team is all about. They'll be the ones in your corner when the unexpected happens."
We responded:
"Thank you for the positive feedback, Jason! I am glad to hear our team has made you feel supported regarding your insurance needs. Please don't hesitate to reach out if there is anything else we can help you with. - Cathy "
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Rick Layne

June 24, 2024

5  out of  5
rating by Rick Layne
"Cathy and Ashlyn are amazing! They are always there for you to answer any questions you may have. Even when i am not the most patient person, they are calm, collected and very gracious. They know their business and want what is best for you! I have been with State Farm a long time and they never disappoint! It may cost a little more but it will save you some heartache when you have a need! Go see Cathy or Ashlyn, they will take care of you. Rick"
We responded:
"Rick, what a fantastic review! It is always our goal to go above and beyond to meet your insurance needs. If there is anything else we can assist you with, please let us know. We are here for our Good Neighbors! - Cathy "
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jordan mclean

February 6, 2024

5  out of  5
rating by jordan mclean
"Cathy and her team are absolutely amazing! All requests and questions are answered and addressed immediately. I would recommend this company all day, every day!"
We responded:
"Thanks for the kind words, Jordan! I am so glad my team and I have provided you with a positive experience. If there is anything you need from us, please don't hesitate to reach out. We are here to help! -Cathy "
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Glynn Hackett

January 12, 2024

4  out of  5
rating by Glynn Hackett
"Got insurance there today, renters insurance for my apartment that I got over here at Glen oaks apartments and it was pretty cheap only a few dollars a month basically almost maybe $100 a year that's not too bad for renters insurance covers most things that I need to cover anyways that's the best they got that I could see so far and it's really really"
We responded:
"Glynn, thank you for the positive rating. I am glad to hear we were able to assist you with your renter's insurance. If there is anything else we can assist you with, please let us know. We are happy to help! -Cathy "
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Mike Cargill

December 6, 2023

5  out of  5
rating by Mike Cargill
"Front desk people like ashlynn are very helpful. Helped when cooperate was not handling a claim"
We responded:
"Hi Mike! Thank you so much for taking the time to leave us this feedback. Reviews like this fuel our passion for serving our Good Neighbors. Please don’t hesitate to reach out if questions arise about your services. - Cathy "
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clint bowden

August 7, 2023

5  out of  5
rating by clint bowden
"Great agent"
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W H

July 25, 2023

5  out of  5
rating by W H
"Great friends and great insurance agent! Call them for anything you need!"
We responded:
"Hello Weijiang! Thank you so much for taking the time to leave us a 5-star rating. Knowing that we satisfied you with our services has made our day! My team and I put our Good Neighbors first and are ready to work with them until all their insurance needs are met. Please reach out if you have questions or require further services. - Cathy "
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Randy Raborn

June 29, 2023

5  out of  5
rating by Randy Raborn
"I change coverage on several vehicles from time to time which results in paperwork for the agency every time. They have never complained and have been nothing but courteous and pleasant. The last agency I was with was extremely knowledgeable and accommodating as well. I did not think I could get one who could match their customer care and genuine interest in my needs. The Cathy Hammond agency has not only matched it but has surpassed it in many ways. They will take the time needed to answer any questions I have and make sure I understand what I am asking about!!! They will also make sure my billing is done correctly from State Farm which gets complicated due to my many changes. I would recommend this agency wholeheartedly as well as State Farm itself!!! They will take care of any of your insurance needs in a friendly, knowledgeable and professional way."
We responded:
"Hi Randy, Making sure that your coverage suits your needs is our top priority. At the same time, we work to provide an enjoyable experience throughout the process. It has been an absolute pleasure working with you and we will be here as your circumstances change, or when you require further services. - Cathy "
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Sarah Wills

May 1, 2023

5  out of  5
rating by Sarah Wills
"Cathy is THE BEST!!! Go see her!"
We responded:
"Hi Sarah, Thank you so much for leaving this feedback! Your recommendation has made our day. Please reach out to the team if questions come up or if you require further services. We are here to help. - Cathy "
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James Sill

February 13, 2023

5  out of  5
rating by James Sill
"Very professional and helpful!"
We responded:
"Hello James, my team and I are thrilled that you have always had a positive experience working with Cathy Hammond State Farm. Thank you so much for letting us know. We also want to thank you for leaving us a 5-star rating. I am proud to say that my team treats every customer that comes our way with the utmost respect and professionalism. Please reach out if you have questions or require further services. And thank you for the many referrals that you have sent our way. Cathy"
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Kathy Flores

October 4, 2022

5  out of  5
rating by Kathy Flores
"Cathy is the most knowledgeable agent I have ever met. I have been in the insurance business for 24 years and no one compares to her!! Cathy always does what is best for the client no matter what. She is an insurance expert 100% and an impeccable human being. I highly recommend her and her staff!! They are the Best of the Best!!"
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todd heaney

June 15, 2022

2  out of  5
rating by todd heaney
"Very friendly staff. I called for a bonded title they told me to come on in. I drove the 2 blocks. When I arrived. I was told it would be an hour before they could start. Why waste my time?"
We responded:
"Thanks for taking the time to leave us a review Todd. Please note that for this service we typically encourage our customers to send us the required paperwork in advance so that we can contact the necessary departments and get back to you once the bond is ready. We aim to do this on the same day, but that isn't always possible. When you came in to visit, I was just about to wrap up another appointment and could begin working on your bond. I should have made it more clear that the 1 hour wait time that we gave you was for when your bond would be ready, not when we would begin working on it. I sincerely apologize for the confusion!"
Profile photo of Dwight Mack

Dwight Mack

May 27, 2022

5  out of  5
rating by Dwight Mack
"Cathy was absolutely amazing! I never knew how my insurance worked until I visited with Cathy. We were very underinsured and had no idea! After our conversation I felt so much more at ease with our better coverage and even saved some money. I would recommend Cathy and her team to anyone!"
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Phil Hensley

March 31, 2022

5  out of  5
rating by Phil Hensley
"Good people. Good experience!"
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Alyssa Steed

October 29, 2021

5  out of  5
rating by Alyssa Steed
"We bought our first house this year, and were looking for an agent that would be able to help us with set up homeowners insurance for the first time. Not only was Cathy and her team helpful and quick (even through the changing escrow process!), she personalized our insurance for us. She even took the time to ask us about what would happen if we were no longer able to pay the mortgage and set up life insurance policies to protect us if the worse happens. I’m so happy with Cathy Hammond and her team, and will be a customer for life!"
We responded:
"Thank you Alyssa! It was a pleasure to help you and Nathan protect your first home from unexpected disasters! Stop by our Waco office soon!"